What is Transistor's secret weapon?
Justin sits down with Helen Ryles and Michael Green, the two people behind almost every chat, email, and demo call that comes into Transistor, to talk about the company's secret weapon: the thing that converts 75% of trials to paid and keeps people around for years.Chapters:Quotes:From Helen:"The bar with customer support is really quite low across the industry... If companies are setting the standard of getting back to people in three to five business days, we don't have to necessarily adopt that. We can set our own standards."From Michael:"There is an emotional side to podcasting, to using a product, to creation, and we help on that side as well. People are often excited or nervous or panicking or something feels urgent, and we can help alleviate all of that emotional side. It's not just about questions and answers."Have feedback on this episode?👉 ​Leave a voicemail here​🦋 📺
Guest